September 1, 2026 Newsletter

September 1, 2026

Dear Residents of the Northdale Sanitary District,

We are pleased to announce that our new billing portal, Muni-Link, will be live Wednesday, September 23, 2026. You can access the new Muni-Link site by following the link on our website or by going to ndsdwater.authoritypay.com. You will have a new account number that will be on the billing statement that you will receive in October. We are excited about the change to Muni-Link. There is no limit on how many customers can register and pay their bill online; each one of you can. There will not be issues with discrepancies on your bill versus what it shows you owe online. You will also be able to sign up to receive statements and notices electronically via email or text message. Not only will this option be for billing statements and notices about billing, but this will also be used if we need to shut off water throughout the District, or other alerts we need to make you aware of. If you do sign up for electronic notices, you no longer will receive paper statements and notices in the mail.

ONLINE PAYMENTS WILL NOT BE ACCEPTED THROUGH THE gWorks PORTAL AFTER THE AUTO PAYMENTS ARE PULLED ON SEPTEMBER 15. If you are already set up on Auto Pay, your payment will still be processed.

We encourage everyone to at least sign up for your account to receive electronic notices, as that is much quicker than waiting for the mail system. Even if you do not want to pay online, you can still register your account to receive statements and notices.

Below are some simple instructions on how to create your account:

• Click “Create a new account” below the login
• You will need your account number* that is listed on your billing statement and you will also need the account CID* *These will be found on the billing statement you receive in October
• You will need to put in your email address and create a password. Passwords need at least 1 capital letter and 1 number and be a minimum of 8 characters long.
• Click “create account”. This will send an email to you. You will need to go to the email and click the link to verify your account. Once that is completed, you will be able to log into your account.

If you have any questions about how to create your account, or issues logging in, please give us a call at 605-877-5208. Please note that you will not be able to access or try and create your new online account until September 23. You will receive your account number and CID number needed to create the account with the billing statement mailed out in October. If you would like to set up your account before October’s billing statement, you may reach out to the office, and we will provide the information to you.

There are still fees for paying online with your credit card and bank account. For ACH payments, either one-time payment or Autopay it is $1.50. For credit/debit cards $0-$100 is $2.75. For $100.01+ is a 2.75% charge.

There have been several questions lately about the office hours and location. The drop box is located at 4925 Saratoga Dr, right in the neighborhood. The physical office is located at 3615 Canyon Lake Dr, Suite 2, Rapid City, SD, 57702. Office hours are Monday-Thursday 8AM-4PM and Friday 8AM to 12PM. Any phone calls received, unless it is an emergency, will be followed up with on Wednesday-Friday only. You can still mail your payment to Northdale’s PO Box.

There have also been questions about the billing statements. Billing statements are due on the 15^th of every month. Any amount unpaid after the 15^th will be considered late. Late fees will be applied on the 30^th of every month for any amount left unpaid on your account. The late fee charge is $35.00. Disconnect notices are sent out after the 30^th of every month via your preferred method of receiving notifications and your account must be paid in full to avoid the disconnect. If payment is not received within 10 days of the date on the disconnect notice, your water service will be disconnected at a rate of $175 for the disconnection and $225 for the reconnect. For your services to be reconnected, your account must be paid in full, including late fees and the disconnect and reconnect fees. If your service is disconnected, payment must be received during business hours, or your services will not be reconnected until the next business day.

If you have any questions regarding your bill or setting up your new account, please reach out to the office.

Thank you,

Northdale Sanitary District Board of Directors

PO Box 287

Black Hawk, SD, 57718

info@ndsdwater.com

605-877-5208